Frequently Asked Questions | Cottonelle®

Cottonelle® Toilet Paper & Flushable Wipes Frequently Asked Questions

Finally, some answers to all those questions you have.
If you can’t find what you’re looking for, please contact us.

Common Questions

Our CleaningRipples™ Texture is designed for softness and to remove more at once per sheet vs. the leading national value brand for a refreshing clean.

You’re in the right place! Well, almost. You can find coupons here.

Beyond that, you’ll sometimes find coupons in the newspaper or in our emails. You might even occasionally find discounts and other offers advertised at various retailers or on our packages.

Toilet Paper Product Questions

We have three unique variants: Cottonelle® Ultra CleanCare® Toilet Paper, Cottonelle® Ultra ComfortCare® Toilet Paper and Cottonelle® Ultra GentleCare® Toilet Paper.

Cottonelle® Ultra CleanCare® Toilet Paper delivers a strong and durable clean. Look for the blue package.

Cottonelle® Ultra ComfortCare® Toilet Paper is two-ply and delivers our softest and most absorbent clean. This luxurious cushiony feeling can be found in our purple package.

Cottonelle® Ultra GentleCare® Toilet Paper delivers a touch of Aloe and Vitamin E for a gentle clean. This soft and gentle toilet paper can always be found in our green package.

Cottonelle® Ultra CleanCare® Toilet Paper and Cottonelle® Ultra GentleCare® are one-ply, but with the strength and effectiveness you’ve come to expect from Cottonelle®.

If you like double the ply, Cottonelle® Ultra ComfortCare® Toilet Paper is two-ply.

No, we only use virgin wood fibers from responsibly managed forests.
Yes, Cottonelle® Toilet Paper is clog safe and septic safe.
Cottonelle® Toilet Paper is biodegradable, made with water and renewable fibers, and sourced from responsibly managed forests.
Yes!   Bundle poly film can be added to ‘Store Drop Off’ collection with other packaging poly films. For store location: https://how2recycle.info/

Flushable Wipes Product Questions

They’re flushable, plastic-free, alcohol-free wet wipes that will give you a refreshing clean.

They get you cleaner and fresher than using toilet paper alone, for a shower-like feeling throughout the day. It might just be the thing you’re missing in your bathroom routine.

Plus, Cottonelle® Flushable Wipes are convenient and great for travel, so you can quickly and gently freshen up on-the-go.

Using Cottonelle® Flushable Wipes in addition to toilet paper provides a refreshing clean, for a shower-like feeling anytime throughout the day. It might just be the thing you’re missing in your bathroom routine.
No. However, Cottonelle® Flushable Wipes do contain mild skin cleansers and emollients.
No, Cottonelle® Flushable Wipes do not contain alcohol.
Cottonelle® Flushable Wipes are plastic free.
The shelf life for unopened packages of Cottonelle® Flushable Wipes is approximately two years. Hopefully, you like them so much that you use them before then!

Package recycling varies across the different materials used.

Cottonelle Flushable Wipes flexible film cannot be recycled due to the type of plastic film required for moisture retention, but the polypropylene (#5) flip top lids can be removed from package and be added to curbside recycling where #5 is collected.

Cottonelle Flushable Wipes Refill bags with zippers can be added to ‘Store Drop Off’ collection with other packaging poly films. For store location: https://how2recycle.info/

Flushability Questions and Concerns

The flushability of Kimberly-Clark® products is tested with plumbers and passes widely accepted flushability guidelines. These guideline tests demonstrate that when used as directed, our wipes clear properly maintained toilets, drain lines, sewers and pumps, and are compatible with on-site septic and municipal treatment. Cottonelle® Flushable Wipes are flushable due to patented technology that allows them to lose strength and break up when moving through the system after flushing.

Additionally, Cottonelle® Flushable Wipes are the only wipes approved by a wastewater treatment organization, the Jacksonville Electric Authority. Learn more here.

Cottonelle® Flushable Wipes are designed to safely break down in home septic systems and will not affect the normal bacterial activity in a septic system.
We recommend flushing 1‒2 wipes per flush. This instruction appears on our packages.
No. Baby wipes include plastic and are designed to deliver durability and value.

The fibers used in Cottonelle® Flushable Wipes are 100% biodegradable and come from responsibly managed forests. There are no plastic fibers in our wipes.

The packaging materials are not biodegradable.

Many plumbers aren’t aware that there are different types of wipes. Cottonelle® Flushable Wipes are tested with plumbers and meet all flushability guidelines.

Cottonelle® Flushable Wipes are made of tree pulp which will biodegrade in some composting systems; check with your local municipality to see if a program that accepts used tissue products exists in your area. Cottonelle® Flushable Wipes have not been tested in home composting systems. Our recommendation is to flush our Flushable Wipes, because they are designed to break down in sewer and septic systems.

The Cottonelle® Flushable Wipe packaging materials are not compostable.