Cottonelle® Frequently Asked Questions

Common Questions

What’s different about our new Wavy CleanRipple™ Texture?

Our ripple became a wave and turned into new Wavy CleanRipple™ Texture. It makes our toilet paper 3X thicker, 3X stronger and up to 3X more absorbent than the leading value brand. You’ll be amazed and left with a truly superior clean per sheet vs. the leading value brand.

How do I get coupons or samples for Cottonelle® products?

You’re in the right place! Well, almost. Get printable coupons here.

Beyond that, you’ll sometimes find coupons in the newspaper or in our emails. You might even occasionally find discounts and other offers advertised at various retailers or in our packages.

Toilet Paper Product Questions

How many different forms of Cottonelle® Toilet Paper are there?

We have three unique variants: Cottonelle® Ultra CleanCare® Toilet Paper, Cottonelle® Ultra ComfortCare® Toilet Paper and Cottonelle® Ultra GentleCare® Toilet Paper.

Cottonelle® Ultra CleanCare® Toilet Paper has been designed as one-ply toilet paper that provides softness and strength you can count on. Look for the blue package or “blue” as we like to call it around the office.

Cottonelle® Ultra ComfortCare® Toilet Paper is two-ply and our softest, thickest, most absorbent toilet paper. This luxurious cushiony feeling can be found in our purple package.

Cottonelle® Ultra GentleCare® Toilet Paper with aloe and vitamin E is for a clean and healthy feeling. This soft and gentle toilet paper can always be found in our green package.

Is your toilet paper a one-ply or two-ply product?

Cottonelle® Ultra CleanCare® Toilet Paper and Cottonelle® Ultra GentleCare® are one-ply, but with the strength and effectiveness you’ve come to expect from Cottonelle®.

If you like double the ply, Cottonelle® Ultra ComfortCare® Toilet Paper is two-ply.

What are the available toilet paper sizes?

We offer one-ply and two-ply toilet paper rolls, so sheet counts vary from product to product. OK, prepare to become a TP pro.

Ultra CleanCare® available products & pack sizes:
• Big Roll (138 sheets): 6†, 9†, 12†, 20†
• Double Roll (170 sheets): 4†, 6†, 12†, 18†, 24†, 36, 48
• Mega Roll (340 sheets): 6†, 9†, 12†, 18†, 24†, 36
• Family Roll + (224 sheets): 36

Ultra ComfortCare® available products & pack sizes:
• Big Roll (121 sheets): 12†, 18†, 20†
• Double Roll (142 sheets): 6†, 12†, 18†, 24†, 36, 48
• Mega Roll (284 sheets): 6†, 9†, 12†, 18†, 24†, 36
• Family Roll + (203 sheets): 36
• Jumbo Roll (225 sheets): 45
• Giant Roll (200 sheets): 36

Ultra Gentlecare® available products & pack sizes:
• Double Roll (170 sheets): 6†, 12†, 18†, 36, 48
• Mega Roll (340 sheets): 6†, 9†, 12†

†Only these sizes of Cottonelle® Toilet Paper are available in Canada.

Is Cottonelle® Toilet Paper made with any recycled fiber?

No, we only use virgin wood fibers.

Flushable Wipes Product Questions

What are Cottonelle® Flushable Wipes?

They’re flushable, alcohol-free wet wipes that will give you a fresh start.

They get you cleaner and fresher than using toilet paper alone. It might just be the thing you’re missing in your bathroom routine.

Plus, Cottonelle® Flushable Wipes are convenient and great for travel, so you can quickly and gently clean your hands or simply freshen up.

Do Cottonelle® Flushable Wipes contain alcohol?

No, Cottonelle® Flushable Wipes do not contain alcohol.

Do Cottonelle® Flushable Wipes contain oil or soap?

Nope. However, Cottonelle® Flushable Wipes do contain mild skin cleansers and emollients.

How long will Cottonelle® Flushable Wipes stay moist?

The shelf life for unopened packages of Cottonelle® Flushable Wipes is approximately two years. Hopefully, you like them so much that you use them before then!

What sizes are available?

Disposable Soft Packs come in two varieties: Peel & Reseal closure and Rigid Flip-Top closure
Refillable Pop-Up Tubs
Resealable Refill Bags

We offer these product formats in various sizes:

Cottonelle® FreshCare® Flushable Wipes:
Peel & Reseal Soft Packs: 1x 10ct, 1x 42ct, 8x 42ct
Rigid-Flip-Top Soft Packs: 1x 42ct, 2x 42ct, 4x 42ct, 6x 42ct, 8x 56ct, 10x 56ct, 12x 42ct
Pop-Up Tub: 1x 42ct
Refill Bag: 168ct and 252ct

Cottonelle® GentleCare™ Flushable Wipes:
2x 42ct Rigid-Flip-Top Soft Pack
6x 42ct Rigid Flip Top Soft Pack
168ct Refill Bag

Cottonelle® Flushable Wipes for Kids with Disney:
Rigid-Flip-Top Soft Packs: 1x 45ct, 6x 45ct, 8x 45ct
1x 45ct Pop-Up Tub
150ct Refill Bag

Note: All sizes of Cottonelle® Flushable Wipes are available in Canada except for our Sam’s Club pack (12 x 42ct)

Why do the wipes have an odor if they are fragrance free?

Our Flushable Wipes products do not contain any added fragrance. Nothing has been added to remove the naturally occurring scents from the ingredients in the product, so you may still be able to smell the natural odors of the fibers or mild skin cleanser.

Flushability Questions and Concerns

How can I be sure it is safe to flush Cottonelle® Flushable Wipes?

The flushability of Kimberly-Clark® products is tested in accordance with trade association guidelines. These guideline tests demonstrate that when used as directed, our wipes clear properly maintained toilets, drain lines, sewers and pumps, and are compatible with on-site septic and municipal treatment. Cottonelle® Flushable Wipes are flushable due to patented technology that allows them to lose strength and break up when moving through the system after flushing. Watch our video to learn more about the tests that Cottonelle® Flushable Wipes go through to ensure their flushability.

What is SafeFlush Technology®?

At Cottonelle®, we know that flushability is important, and continuously improving our products is, too. We’ve always had the most dispersible, best performing, flushable wipes. Only Kimberly-Clark Cottonelle® and Scott® Flushable Wipes have SafeFlush Technology®, which causes them to start to break down immediately after flushing.

Will Cottonelle® Flushable Wipes break down in my septic system?

Flushable Wipes are designed to safely break down in home septic systems and will not affect the normal bacterial activity in a septic system. Watch our video to learn more about the tests that Cottonelle® Flushable Wipes go through to ensure their flushability.

Cottonelle® Toilet Paper & Flushable Wipes Frequently Asked Questions